Last updated: January 1, 2025
Quantrex Cargo ("we", "us", or "our") is committed to protecting your personal information and your right to privacy.
1. Information We Collect
We collect information you provide directly to us when you use our services, including:
- Full name, email address, phone number, and mailing address
- Shipment details including sender and recipient information
- Tracking numbers and delivery preferences
- Payment information (processed securely through third-party providers)
- Communications you send to us via email, phone, or our contact form
2. How We Use Your Information
We use the information we collect to:
- Process and deliver your shipments
- Send you tracking updates and delivery notifications
- Respond to your inquiries and provide customer support
- Improve our services and develop new features
- Comply with legal obligations and prevent fraud
- Send you promotional communications (you may opt out at any time)
3. Sharing of Information
We do not sell your personal information. We may share your information with:
- Delivery partners: Third-party couriers and logistics providers necessary to complete your shipment
- Customs authorities: As required by law for international shipments
- Service providers: Vendors who assist with payment processing, IT infrastructure, and customer support
- Legal requirements: When required by law, court order, or governmental authority
4. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Shipment records are typically retained for 7 years for regulatory compliance. You may request deletion of your account data at any time by contacting us.
5. Cookies
We use cookies and similar tracking technologies to improve your experience on our website. These include:
- Essential cookies: Required for the website to function properly
- Analytics cookies: Help us understand how visitors interact with our site
- Preference cookies: Remember your settings and preferences
You can control cookies through your browser settings, though disabling some cookies may affect site functionality.
6. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your personal data
- Object to or restrict processing of your data
- Data portability — receive your data in a structured, machine-readable format
- Withdraw consent at any time where processing is based on consent
7. Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
8. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
